Does anyone else sell your Software?
No. We are the only distributors of the Pet Shop Management Software, Retail Management Software and Bar Management Software. We took the decision not to franchise our programs as we did not want to lose control over our software. We do have certain people trying to advertise our software to other people but we are the ones you deal with if you are interested and if you wish to purchase the software.
When I buy the software, is there an expiry date to its use?
Providing you do not breach our terms and conditions e.g. try to copy and sell it to other people you may use the software indefinitely. Unlike much of our competition, we do not put expiry dates on our software after the software is completely paid for. There is an expiry date for support but that does not affect the program's operation.
What are the terms for your support?
When it comes to support we feel we are the most competitively priced in terms of support we can offer. First of all, you get your first three months free. Secondly, if you wish to continue your support which is completely voluntary, it is only £30 per terminal per month when paid by direct debit. Within this price you receive support over the phone for any problems or queries you may have. You have access to our postcode lookup service. You have access to our Master Dataset with over a hundred thousand products and suggested RRP's. You also receive updates to our software when they are available. This way when you purchase the product from the beginning, you get a more capable and superior program at the end of the month.
You can also if you wish as part of your support fee have remote automated backups. These backups occur every week and offer additional peace of mind.
Will you demonstrate your software at our premises?
We would be happy to demonstrate our software for free at a time and date that suits both you and us and would also be happy to recommend what package best suits yourselves.
If I choose to go ahead with the system, how long does it take from confirmation to installation?
The quickest we have ever installed from confirmation is 16 hours, but we would require at least a few days.
I already have existing data from either my old EPOS system or from files from my wholesaler. How much would it cost to import them?
As long as they are in a relatively easy format such as a CSV file or Microsoft Excel etc. then there will be no charge. We normally do not charge for data importation but some formats can be harder to decipher than others.
I have an idea or suggestion for the software. How much for you to integrate that idea?
If it is useful for at least one other person / company, either now or in the future in our opinion, then it is FREE. The same update will also go on everyone else's system and therefore as a community, we all benefit from other people's ideas. There are so many ideas and suggestions that the rate at which the program has grown and is still growing has been immense.
What happens if you go out of business / cease trading?
This is a very common question with almost any seller of a product. First of all, we do not have large overheads and are very motivated in what we are doing. Naturally of course we do not want to cease trading and therefore are very careful when we conduct business. We also are very resourceful and have many people wishing to invest in us at the moment.
However, in the worst of circumstances and the worst were to happen we have an agreement with two solicitors in which the following applies:
If we go out of business or are unable to continue trading, then each has half of a master key and source code. The master key / source code when complete can generate any type of unlock code for any computer with any expiry date that is to be distributed to all customers that have completed payment for the software.
Do I need the Internet? (Broadband)
Yes. We are only able to offer our support terms providing you have the internet. We also ask you have the internet on the day of installation together with all your router passwords where available.
